Troubleshooting

Collect diagnostic information and system status Start every investigation with version, environment, health and redacted evidence so support can distinguish product and configuration faults. → Recover installation, activation and dependency failures Diagnose Free-first installation, Pro dependency, compatibility and updater failures without corrupting the active package pair. → Troubleshoot rooms, search and availability Follow a date-and-inventory checklist that separates route, cache, capacity and external-block failures before a guest retries booking. → Recover booking and payment journeys Repair a failed Book Now, Payment or Confirmation journey by reading server state and preserving exactly-once ledger behavior. → Resolve tax and total mismatches Compare the server quote, tax-line rounding, currency settings and immutable booking snapshot before changing a published rule. → Troubleshoot language menus and routes Diagnose missing custom links, incorrect locale switching and virtual-route redirects through the Core Language Navigation contract. → Recover iCal sync and stale inventory Use source health, retry and snapshot rules to diagnose stale iCal occupancy without releasing blocks or duplicating reservations. → Troubleshoot theme layout, cache and assets Diagnose Aurelia visual regressions by separating template, responsive image, CSS, cache and child-theme causes with safe checks. → Run a safe conflict test and escalate Use staging, backups, minimal plugin isolation and redacted evidence to distinguish conflicts without risking live bookings or payment state. →