Booking Operations

Understand the customer booking journey Trace a customer from availability search through room selection, Book Now, payment when required and signed confirmation. → Read booking and payment status Interpret lifecycle and ledger-derived payment statuses so staff take the correct operational action without changing historical totals. → Find and manage bookings Use the booking list filters, date overlap search, sorting and detail view to operate daily arrivals without losing records. → Check in, check out, cancel and record no-show Apply the supported booking lifecycle actions with the right timing, reason and payment workflow while preserving the audit trail. → Record manual payments and internal notes Record an offline payment against the saved booking balance and leave a staff-only note without changing the original price snapshot. → Use customer accounts and booking detail Distinguish the public signed confirmation, Free booking detail and optional Pro Customer Dashboard when helping a guest find a stay. → Verify booking emails and PDF invoices Check the booking confirmation email and optional Pro PDF invoice against the immutable booking and payment snapshots. → Import and export bookings with CSV Use the Pro CSV workflow to validate, preview, confirm and audit booking imports without creating partial or duplicate records. → Moderate verified guest reviews Use Hotel Booking Pro's post-checkout review workflow to filter, moderate and publish verified room feedback safely. →