14-Day Refund Policy
At KimoraPro, we want you to feel confident when purchasing our products. We offer a 14-day refund policy for eligible purchases, subject to the conditions below.
1. Refund Eligibility
You may request a refund within 14 days from the original purchase date if you experience a technical issue that prevents the product from working as intended and:
– The issue is caused by our product;
– You have contacted our support team and provided sufficient information for us to investigate the issue; and
– We are unable to resolve the issue within a reasonable manner.
Refunds may also be considered when the product is confirmed to be incompatible with your WordPress environment and our support team is unable to provide a reasonable solution.
2. Non-Refundable Cases
Refunds will generally not be provided in the following situations:
– You changed your mind after purchasing the product.
– You purchased the wrong product or license.
– You no longer need or want the product.
– You found another product that you prefer.
– You did not review the product description, features, system requirements, or documentation before purchasing.
– You do not have sufficient technical knowledge to install, configure, or use the product.
– The issue is caused by your hosting environment, server configuration, WordPress configuration, third-party plugin, theme, custom code, or another external service.
– A third-party plugin, theme, API, payment gateway, or service changes its functionality and causes a compatibility issue outside our control.
– You request features that are not included in the product at the time of purchase.
– You have modified the product’s source code and the modification causes the reported issue.
– The refund request is submitted more than 14 days after the original purchase date.
3. Technical Support Before Refund
Before approving a refund for a technical problem, we may ask you to:
– Provide details about the issue;
– Provide screenshots, error messages, logs, or other relevant information;
– Confirm your WordPress, PHP, server, plugin, and theme versions;
– Temporarily disable conflicting plugins or themes for troubleshooting; or
– Follow troubleshooting instructions provided by our support team.
We reserve the right to refuse a refund when reasonable troubleshooting assistance is declined or when we are unable to verify the reported issue.
4. License Deactivation
When a refund is approved:
– The associated license will be revoked or deactivated;
– Access to product downloads and updates may be removed;
– Access to premium support for the refunded product will end; and
– You must stop using and remove the refunded product from your websites.
Continued use of a refunded product is not permitted.
5. Refund Processing
Approved refunds will normally be issued to the original payment method used for the purchase.
The time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or payment gateway.
Any transaction fees, currency conversion differences, or other charges imposed by third-party payment providers may be subject to their own policies.
6. License Renewals
Unless otherwise required by applicable law, renewal payments are generally non-refundable once a new license period has started.
If you no longer wish to renew your license, please cancel automatic renewal before the next billing date.
7. Product Updates and Compatibility
We aim to keep our products compatible with supported versions of WordPress and other technologies stated in our product documentation.
However, we cannot guarantee compatibility with every:
– WordPress theme;
– Third-party plugin;
– Hosting provider;
– Server configuration;
– Custom modification; or
– Third-party API or external service.
A compatibility issue caused entirely by a third party does not automatically qualify for a refund.
8. How to Request a Refund
To request a refund, please contact our support team within 14 days of your purchase and provide:
– Your order number;
– The email address used for the purchase;
– The product name;
– A clear description of the issue; and
– Any screenshots, logs, or other information that may help us investigate the problem.
We may request additional information before making a final decision.
9. Abuse and Fraud Prevention
We reserve the right to reject refund requests involving suspected fraud, repeated refund abuse, license misuse, unauthorized distribution, violation of our license terms, or other abusive activity.
10. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will apply from the date the updated policy is published on our website.
Your refund request will generally be evaluated according to the policy that was in effect when your purchase was made, subject to applicable law.
11. Contact Us
If you have any questions about this Refund Policy or believe your purchase qualifies for a refund, please contact us through the KimoraPro Support Center.
Last updated: August 23, 2026