Guest Reviews is a Hotel Booking Pro capability. Reviews submitted through a secure post-checkout invitation remain separate from room type content until a staff member approves them.
Review statuses
| Status | Meaning | Staff action |
|---|---|---|
| Invited | A review invitation exists. | Wait for a submission. |
| Pending moderation | A guest submitted content awaiting review. | Inspect the booking context and text. |
| Approved | The review is eligible for entitled frontend presentation. | Keep only if it meets policy. |
| Rejected | The review is not displayed. | Retain the moderation record. |
Moderate a submission
- Open Hotel Booking → Guest Reviews.
- Filter by review status, star rating or guest, email or review text.
- Open the linked booking context and check that the review is verified.
- Read the full text and confirm it contains no private operational detail.
- Select Approve or Reject.
- Reload the list and confirm the status and count changed.
Only approved, verified summaries are presented on Room Detail. Free-only or unentitled requests emit no review wrapper or query.
If a review appears attached to the wrong booking, do not edit the booking or publish the review. Preserve its ID and redacted evidence and escalate it to the review owner.