Last updated: August 23, 2026
At KimoraPro, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when
you visit kimorapro.com, create an account, purchase or download our products,
activate a software license, request support, or otherwise use our services.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
KimoraPro provides commercial WordPress plugins, themes, software licenses, updates, downloads,
documentation, and related customer support services.
Website: https://www.kimorapro.com
2. Information We Collect
We collect information that you provide directly to us, information generated when you use our services,
and certain technical information collected automatically.
2.1 Account Information
When you create or use a KimoraPro account, we may collect:
- Your name
- Email address
- Username
- Account credentials in encrypted or hashed form
- Billing information
- Country or region
- Account preferences
2.2 Purchase and Order Information
When you purchase a product from KimoraPro, we may collect and process:
- Products purchased
- Order number
- Purchase date
- License type or number of licensed websites
- Billing name and billing address
- Email address
- Payment status
- Refund information
- Transaction identifiers provided by payment providers
Payments may be processed by third-party payment providers. Depending on the payment method you select,
your payment provider may collect payment card, bank account, wallet, or other financial information
directly from you.
KimoraPro generally does not receive or store your complete payment card details when payments are
processed by third-party payment providers.
2.3 Software License Information
When you activate, validate, deactivate, or update a KimoraPro product, our licensing systems may process
technical information necessary to provide licensing and update services, including:
- License key or license identifier
- Product identifier
- Product version
- Website domain or site URL
- License activation status
- Activation and deactivation dates
- Technical request information
- IP address where necessary for security, fraud prevention, or service operation
We use this information to verify license entitlements, enforce applicable website limits,
provide software updates, secure downloads, and protect our products against unauthorized use.
2.4 Support Information
When you contact our support team, we may collect:
- Your name and email address
- Support ticket content
- Product and license information
- Website or technical environment information you provide
- Screenshots, log files, or attachments you submit
- Communication history with our support team
Please avoid submitting passwords, payment card information, private keys, or other sensitive credentials
through support tickets unless specifically required and an appropriate secure method has been provided.
2.5 Technical and Usage Information
When you visit our website, we may automatically collect certain technical information, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website
- Pages visited
- Date and time of visits
- Server and security logs
- Cookie identifiers and similar technologies
3. How We Use Your Information
We may use your personal information for the following purposes:
- Creating and managing your customer account
- Processing purchases and orders
- Providing product downloads
- Issuing and managing software licenses
- Activating and validating product licenses
- Providing software updates
- Providing technical and customer support
- Sending order, account, license, security, and service-related emails
- Processing refunds where applicable
- Preventing fraud, abuse, unauthorized access, and security incidents
- Maintaining and improving our website, products, and services
- Diagnosing technical issues
- Meeting legal, accounting, tax, and regulatory requirements
- Enforcing our Terms and Conditions and software license terms
4. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) or similar privacy laws apply, we process personal
information under one or more of the following legal bases:
4.1 Performance of a Contract
We process information when necessary to provide products or services you have purchased or requested,
including account management, downloads, licensing, updates, payments, refunds, and support.
4.2 Legal Obligations
We may retain and process certain information where required to comply with tax, accounting,
financial reporting, fraud prevention, or other legal obligations.
4.3 Legitimate Interests
We may process information when necessary for our legitimate business interests, including securing our
website, preventing abuse, protecting our software licensing systems, improving our products, and
maintaining reliable services, provided those interests do not override your applicable privacy rights.
4.4 Consent
Where required by law, we will ask for your consent before using non-essential cookies,
analytics technologies, advertising technologies, or certain marketing communications.
You may withdraw your consent at any time where processing is based on consent.
5. Cookies and Similar Technologies
KimoraPro uses cookies and similar technologies to operate and protect the website, maintain user sessions,
support shopping and checkout functionality, remember preferences, and, where permitted, understand how
visitors use our website.
Cookies may include the following categories:
5.1 Necessary Cookies
Necessary cookies are required for essential website functionality, including:
- User authentication
- Account security
- Shopping cart functionality
- Checkout and order processing
- Session management
- Security and fraud prevention
These cookies cannot normally be disabled through our cookie preference controls because the website
may not function correctly without them.
5.2 Functional Cookies
Functional cookies may be used to provide optional website functionality and remember preferences.
Where required by applicable law, these cookies will only be used with your consent.
5.3 Analytics Cookies
Analytics cookies may help us understand how visitors interact with our website, which pages are visited,
and how our website and products can be improved.
Where consent is required by applicable law, analytics cookies will not be activated until you provide
your consent.
5.4 Advertising Cookies
If we use advertising or remarketing services, advertising cookies may be used to measure campaign
performance or provide more relevant advertising.
Where consent is required by applicable law, advertising cookies will only be activated after you
provide your consent.
5.5 Managing Cookie Preferences
You can manage your cookie preferences through the cookie or privacy controls provided on our website.
You may also control cookies through your web browser settings.
Disabling certain cookies may affect some website features.
6. WooCommerce
KimoraPro uses WooCommerce to provide e-commerce functionality.
When you purchase products through our website, WooCommerce may process information required to manage
your cart, checkout, customer account, orders, payments, downloads, refunds, and related services.
Information associated with your purchase may be retained for accounting, tax, fraud prevention,
customer service, and legal compliance purposes.
7. Payment Providers
We may use third-party payment providers to process payments.
When you choose a payment method, certain information may be transmitted directly to the relevant
payment provider.
Payment providers process your information according to their own privacy policies and legal obligations.
We encourage you to review the privacy policy of the payment provider you use.
8. Email Communications
We may send transactional or service-related emails concerning:
- Account registration
- Password resets
- Orders and payments
- Downloads
- License activation or status
- Product updates
- Refunds
- Security notifications
- Support tickets
- Important changes to our products or services
These communications are generally necessary to provide services you have requested and are not treated
as optional promotional marketing messages.
Where we send marketing emails, we will provide an appropriate method to unsubscribe where required by law.
9. When We Share Personal Information
We do not sell your personal information.
We may share personal information with service providers where reasonably necessary to operate our business,
including providers of:
- Website hosting and infrastructure
- Cloud services
- Payment processing
- Email delivery
- Security and fraud prevention
- Analytics services, where permitted
- Customer support infrastructure
- Accounting or professional services
These providers may process information only as necessary to perform services for us and subject to their
applicable contractual and legal obligations.
We may also disclose information where required by law, court order, regulatory authority, or where
reasonably necessary to protect our legal rights, users, services, or the public.
10. International Data Transfers
Some of our service providers may operate in countries other than your country of residence.
As a result, personal information may be processed or stored internationally.
Where required by applicable data protection law, we use appropriate safeguards for international data
transfers, which may include contractual protections or other legally recognized transfer mechanisms.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in
this Privacy Policy or as required by applicable law.
Retention periods may vary depending on the type of information.
For example:
- Account information may be retained while your account remains active.
- Order and transaction records may be retained as required for tax, accounting, and legal purposes.
- License records may be retained while necessary to manage purchased licenses and product access.
- Support communications may be retained to provide continued support and maintain service records.
- Security logs may be retained for a reasonable period for fraud prevention and security investigations.
A request to delete personal information does not necessarily require us to delete information that we
are legally required or otherwise lawfully permitted to retain.
12. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal
information, including the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Manage your cookie preferences
- Lodge a complaint with an appropriate data protection authority
We may need to verify your identity before processing certain privacy requests.
13. Account and Data Deletion Requests
You may request deletion of eligible personal information through the privacy request tools provided
on our website or by contacting us.
Before completing a deletion request, we may review the request and verify your identity.
We may retain information that is required for legitimate business purposes or legal obligations,
including records relating to purchases, payments, refunds, taxation, fraud prevention, or legal disputes.
14. Security
We use reasonable technical and organizational measures designed to protect personal information against
unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, authentication mechanisms, encrypted communications,
software updates, server security controls, monitoring, backups, and other appropriate safeguards.
However, no internet transmission, website, or information storage system can be guaranteed to be
completely secure.
15. Third-Party Websites and Services
Our website may contain links to third-party websites or integrate with third-party services.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
We recommend reviewing the privacy policies of any third-party services you use.
16. Children’s Privacy
KimoraPro products and services are intended for businesses, website owners, developers, and other
professional users and are not directed at children.
We do not knowingly collect personal information from children where doing so would violate applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that
we can review the matter.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our products, services,
technology, legal requirements, or business practices.
When we make changes, we will update the “Last updated” date at the top of this page.
Where required by law, we may provide additional notice or request renewed consent.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable
privacy right, you can contact us through the support or contact options available on the KimoraPro website.
KimoraPro
Website: https://www.kimorapro.com
For privacy-related requests, please use the privacy request functionality provided on our website
where available.